Providing a door to door service

EMS or Express Mail Service is the premium product of any post office in the world.

These are the words of Peni Naivaluwaqa, the EMS manager in Fiji.

He added that the nearing of the new millennium was more the reason why EMS had to improve its services. In order to pre pare itself for the new millennium the com pany is improving its services to accom modate the complex and postal needs of customers and to satisfy its role as a premi um product. Naivaluwaqa said as the pre mium product of the Post Fiji system it was important that the services provided were efficient and competitive.

“EMS has added value where you pay a price that is cheaper than any other courier company but the service is the same,” he said. He said that delivery with EMS was faster and efficient as it was a door to door service and goods are guaranteed to be safe and secure as they are delivered. EMS offers both domestic and international ser vices. In order to provide a better and more efficient services, the company has moved to a bigger and better office.

“This is the beginning of our transi tion,” Naivaluwaqa said. “We have an excellent and dynamic sales team who are

well versed on providing the best services for customers. These people will target new accounts and discover new markets while at the same time establish a close relationship with clients and customers.

As for future plans, Naivaluwaqa said EMS hoped to impose a one day delivery service in major postal centres, however, messengers will soon be equipped with a fleet communications system.

“This system will ensure that messen gers are contacted on time and anywhere in their line of work.” The equipment is slightly larger than a mobile phone and messengers can easily carry them around.

If customers find that they have received the wrong parcel or have other problems they can reach these messengers by phone. The system is easy to use and makes the EMS services more reliable and efficient. EMS is also looking at installing an accounting software to help speed up their work. Further development include more vehicles for the sales team.

Presently there are 17 EMS outlets in Fiji. The staff and management with their commitment, initiative and customer first attitude hope to make their customers as satisfied as possible. EMS has it all for their customers and will get even better in the new millennium. ■