Customer oriented service

Ems Feature

It’s the telecommunications era. The rapid transition that has remarkably marked our move towards civilisation is amazing. Today, thanks to technology and scientific research the world has witnessed many great discoveries which have helped improved working standards and have helped make life a little more simple.

And it doesn’t end here. Discoveries are continuing - bringing into the market, every so often, new products and services to rid people of the everyday hassle of run ning around and making sure things get done. Such services have brought commu nication with the rest of the world right to our door step and vice versa. Post Fiji your post link to the world is one such ser vice. It has set up aims and objectives to accommodate customer demands and pro vide the best possible service to them.

Express Mail Service or EMS which is one of their larger services is to undergo major changes to make this service the one to be with in the new millennium. In fact with their plans already in place, this

department has already started going ahead with these changes. Changes include

restructuring, introduction of new services, the use of elec tronic systems and equipment to enhance services and in house training to further develop skills and the imple mentation of new strategies.

Management says all these changes are aimed at improv ing their services in order to become more customer orient ed. In order to make this hap pen, EMS staff have been sent abroad for further studies and training. This will continue in a bid to enhance the skills and services of the department.

Post Fiji operations manager Maurice Erasito feels that the department has a lot to offer and the changes will be made once the areas which needed further improvement were identified.

“We are now working on all

the areas needing improve

ment which we have dis covered so far and have worked out ways and means to improve it.

EMS has also introduced the Electronic Track and Trace system to ensure that safety and security mea sures are imposed on docu ments and merchandise.

The system is linked to parts of the world in the areas of transmittance. It monitors the progress of documents and merchan dise as it passes through a check point. The scanner catches the consignments attached to the parcels, sends the signal back to the area where it is sent from to the area it is in and the place it is heading to. The system allows EMS to keep track of the destinations of the

parcels and ensure safe and timely deliv ery. ■

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